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Terms + Conditions | Creative Art Courses

Courses, classes, workshops and art group sessions

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Covid-19

Additional conditions applicable to all bookings 
These will apply until the WHO considers the pandemic to have ended.

  • If a student tests positive for Covid-19 or is required to self-isolate and is unable to attend a Course* or Session**, students are required to submit one of the following if they are to benefit from the Options listed below.
    • Rapid Lateral Flow test:
      • If completed at home, a photo of the student’s positive test result, or their bubble member’s positive test result if the student has not been double vaccinated.
      • If completed at a centre, a forwarded text/email confirming a student’s positive test result, or their bubble member’s positive test result if the student has not been double vaccinated.
    • PCR test:
      • An ‘isolation note’ referring to the student, or a bubble member if the student has not been double vaccinated.
    • NHS Test + Trace app:
      • The student should forward a copy of the text they receive if the student has not been double vaccinated.
  • If a tutor or volunteer tests positive for Covid-19 resulting in their Course* or Session** being cancelled, students will be able to benefit from the Options listed below.
  • Covid-19 Options:
    • Free Transfer Code: These must be used within 12 months from date of issue.  The code enables students to re-book a new Course or Session with no additional cost, within a very generous time frame of about 18 months.
      • The time limit on the use of the Transfer Code may be extended if Covid-19 continues to impact on students attending the course of their choice.
      • Transfer codes will be offered on a case-by-case basis.
    • Refund: For those students who require a refund, a 10% booking fee will be deducted from the Course fee to cover the non-refundable 3rd party booking fees (see PayPal’s T+C’s).
    • Swapping:If students wish to ‘Swap your place’ on a Course or Session they MUST notify us of the person’s name, postal address, email, and telephone number before the Course or Session starts, or they may be refused a place.

STUDENT FEES + PAYMENTS

  • Full payment for your Course* or Session** is required at the time of booking, unless a ‘deposit option’ is available. Please book early to avoid disappointment.
  • Deposit option: The balance must be paid in full not less than 4 weeks before the Course start date.
    • It is your responsibility to keep up payments.
    • If you fail to make full payment by this date, your place will be cancelled.
    • Deposits are non-refundable.
  • Travel insurance: It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

Course* Refers to all courses, classes and workshops.
Session** Refers to any art group sessions offered by AVA art group and Life Drawing Hope Mill (LDHM)

STUDENT CANCELLATIONS, REFUNDS + TRANSFERS

Change of mind period:

  • Within 7 days of booking: If you change your mind within 7 days of booking, and if it is also more than 4 weeks before the Course date, the following may be possible;
    • Cancellation:
      • Receive an immediate refund with no admin charges.
      • A 10% booking fee will be deducted from the Course fee to cover the non-refundable 3rd party booking fees (see PayPal’s T+C’s).
    • Transfer: Transfer to another Course with no admin charges, booking fees, or restrictions.

More than 4 weeks before your course start date, but after 7 days of booking:

  • Cancellation:
    • Refund: A 35% admin charge will be deducted (includes booking fee).  The refund will be paid within about 3 working days.
  • Transfer:
    • Transfer your original booking to another Course.
    • You can transfer your original booking only once with no admin charge.
      • Further transfers will be subject to a 15% admin charge. This will be deducted from the value of the Transfer Code students will be issued with which to rebook their Course.
      • See ‘Transfer Notes’ section below for additional information
  • Swap your place:
    • Give your place to another person – email to notify me of their name, email, postal address and mobile number
    • I must receive their details before the Course start date, otherwise they may be refused a place on the Course.

Less than 4 weeks before your course start date:

  • Cancellation:
    • Fully booked courses:
      • Refunds only apply if I am able to re-sell your place.
      • A 35% admin charge will be deducted (includes booking fee), with the refund paid after the Course start date.
    • Not-fully booked courses:
      • Refunds only apply if the Course remains above the minimum enrolment level (group size).
      • A 35% admin charge will be deducted (includes booking fee), with the refund paid after the Course start date.
  • Transfer:
    • Fully booked courses:
      • Transfer your original booking to another Course, only if I am able to re-sell your place.
      • A 15% admin charge must be paid. This will be deducted from the value of the Transfer Code students will be issued with which to rebook their Course.
      • Further transfers will be subject to an additional 15% admin charge.
    • Not-fully booked courses:
      • Transfer your original booking to another Course, only if the Course remains above the minimum enrolment level (group size).
      • A 15% admin charge must be paid. This will be deducted from the value of the Transfer Code students will be issued with which to rebook their Course.
      • Further transfers will be subject to an additional 15% admin charge.
    • See ‘Transfer Notes’ section below for additional information  
  • Swap your place:
    • Give your place to another person – email to notify me of their name, email, postal address and mobile number.
      • I must receive their details before the Course start date, otherwise they may be refused a place on the Course. 

On the day of your Course:

  • Non-attendance: No refunds will be given, or transfers allowed.

Transfer Notes

  • A Transfer Code will be issued with the admin charge deducted from the value of the Course fee. The Transfer Code should be quoted when rebooking your course along with paying the equivalent top-up to meet the value of the new Course.
  • You can rebook the same Course on an alternative date or book a different Course.
    • If you transfer to a Course costing less than the Transfer Code amount you can use the difference toward the cost of another Course booked at the same time; or lose the difference.
    • If you transfer to a more expensive Course you will need to make up the price difference at the time of booking.
  • If you wish to cancel your original Course booking and request a refund, after it has been transferred to a new date, I am unfortunately not able to offer you a refund unless the Course becomes fully booked, and I have been able to re-sell your place. 
    • This will be subject to a 35% admin charge (includes booking fee), with the refund paid after the Course start date.  

Gift vouchers

  • Single one-off purchase: It is best to use Gift vouchers as full payment towards a Course/s within a single one-off purchase.
    • If used as part payment towards a more expensive Course, the recipient will need to contribute the difference.
    • If used to purchase a Course of a lower cost, the difference can be used towards further Course purchases, either at the same time or at a later date until the voucher expires.
  • Course price increases:If the cost of a Course increases before the recipient has redeemed the Gift voucher, they will need to contribute the difference.
  • Valid: Gift vouchers are valid for a period of 12 months from the date of purchase. This gives the recipient the opportunity to book a Course over an 18-month period (aprox).
  • Expiry: Gift vouchers will expire after 12 months from the date of purchase and no refunds will be offered after this date.
  • Cash value: Vouchers cannot be redeemed for cash.
  • Purchaser Refunds:
    If you change your mind about your Gift voucher purchase, the following refunds may be possible, payable within about 3 working days;
    • Within 7 days of purchase
      • Receive an immediate refund with no admin charges.
      • A 10% booking fee will be deducted from the Course fee to cover the non-refundable 3rd party booking fees (see PayPal’s T+C’s).
    • More than 6 months before expiry date
      • A 35% admin charge (includes booking fee), will be deducted. 
    • Less than 6 months before expiry date
      • A 40% admin charge (includes booking fee), will be deducted.
    • Less than 2 months before expiry date
      • A 50% admin charge (includes booking fee), will be deducted. 
  • Recipient Refunds:
    • Recipients do not have the right to a refund of the Gift voucher, Course/s* or Sessions** after booking.
  • Recipient Course Transfers:
    • See general T+C’s – ‘Transfer’ sections only
  • Recipient swap:
    • See general T+C’s – ‘Swap your place’ sections only

Art Group Sessions only

AVA ART GROUP + LIFE DRAWING HOPE MILL (LDHM)

MORE THAN 48 HOURS BEFORE THE SESSION**

  • Cancellation:
    • Receive an immediate refund with no admin charges.
      • A 10% booking fee will be deducted from the Course fee to cover the non-refundable 3rd party booking fees (see PayPal’s T+C’s).
    • Transfer:
      • Transfer to another Session with no admin charges or booking fees.
      • You can transfer your original booking only once. If you are still unable to attend your booking will be forfeited.
    • Swap your place:
      • Give your place to another person – email to notify me of their name, address and mobile number.
        • I must receive their details before the session start date, otherwise they may be refused a place on the Session.   

LESS THAN 48 HOURS BEFORE THE SESSION**

  • No Refunds or Transfers allowed
  • Swap your place:
    • Give your place to another person – email to notify me of their name, address and mobile number.
      • I must receive their details before the session start date, otherwise they may be refused a place on the Session.   

MEDICAL CONDITIONS

If you live with a long-term medical condition that may result in your not being able to attend your course, I will do my best to make special considerations, on a case by case basis, with regards your Refunds and Transfer options. I will only consider this if;

  • You email me a signed and currently dated Doctors certificate explaining why your condition may result in an unexpected non-attendance.
  • I receive this email more than 4 weeks prior to your course start date, or on the same day as your booking.

COURSE + SESSION INFORMATION

Cancellations:

  • Enrolment levels:
    • Managing the group size of every course is important in maintaining a high quality learning experience for students and ensuring courses remain financially viable.
      • Please check the Course pages for details.
    • Courses may be cancelled if bookings do not reach the stated minimum number of enrolments (group size).
    • If this is the case I will offer you an alternative date to suit you, or happily refund you in full.
    • If you inadvertently book on a Course that is fully booked I will offer you an alternative date to suit you, or happily refund you in full.
  • Tutor illness:
    • In the unlikely event that a Course is cancelled due to a tutor’s personal circumstances stopping them from being able to teach, I will offer you an alternative date to suit you, or happily refund you in full.

Other costs:

  • I am unable to offer any refunds for any losses that may be incurred by yourself (such as travel or accommodation expenses, etc.) in the event that a Course is cancelled, or you opt to select to transfer to an alternative date.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

Course content:

Tutors reserve the right to change course content without notifying students. This is allowed to enable tutors to continually improve their teaching.

BEHAVIOUR

The Behaviour Policy aims;

  • To promote creativity and a nurturing studio environment
  • To support effective teaching and learning
  • To foster mutual respect amongst all studio users
  • To offer consistency of expectations and consequences
  • To challenge poor and unacceptable behaviour
  • To create a safe and creative studio environment for all studio users
  • To provide clarity of behaviour expectations for all studio users including tutors, students, volunteers, contractors, and group members.

All studio users agree to ensure their behaviour falls within the Policy guidelines available HERE.

Photography

  • Photographs taken in the Creative Art Courses studio may only be used for personal reasons.
  • Photographs containing other students or studio users (life models, visitors, etc)  may only be taken with their express permission, and with the consent of Creative Art Courses..
    • Photographs may not be used for any commercial endeavours.
    • Photographs must not be shared on any social media platforms unless you have been granted permission by any person featured in the photos, and have the consent of Creative Art Courses.

PERSONAL INFORMATION

Full details are available in the Privacy Policy, available HERE.

In summary;

  • Your personal information will be held securely, and not be passed on to third parties for any reason, unless I am legally obliged.
  • Your personal information will only be used to administer Creative Art Courses.
  • You will always be given a choice to opt in or out of registering to;
    1. receive future Course information.
    2. receive Creative Art Courses Newsletters.
    3. allow me to use your image (photo or video) and comments/feedback on Creative Art Courses website and other publications.

DISABILITY ACCESS

  • Unfortunately Hope Mill is not fully accessible to wheelchair users.
  • To ensure your attendance is made as easy and comfortable as possible please let me know your requirements before booking.

OTHER INFORMATION

  • DBS Certificate:
    • Originally called a CRB certificate
    • All tutors hold a valid enhanced ‘Disclosure and Barring Service’ certificate.
  • Public Liability Insurance:
    • All tutors hold valid Public Liability insurance to the value of £5 million GBP.

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Course* Refers to all courses, classes and workshops.
Sessions** Refers to any art group sessions offered by AVA art group and Life Drawing Hope Mill (LDHM)

THANK YOU FOR BOOKING WITH CREATIVE ART COURSES.
YOUR SUPPORT IS APPRECIATED.

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