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Terms + Conditions | Creative Art Courses

Our Terms + Conditions govern our relationship that is established when you engage with Creative Art Courses. Use of our website (www.creativeartcourses.org) implies full acceptance of our Terms + Conditions clearly explained below.

  • The General Terms + Conditions apply to all bookings unless a specific section below states otherwise. Where a specific section applies to your booking, that section takes priority over the General Terms + Conditions.
    • Check to see if there are specific sections below that relate to your specific Course/s you are purchasing
  • There is additional information regarding
  • Travel insurance: It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.
  • Course* The word ‘Course’ refers to all classes, workshops, courses and sessions, whether single or multiple.

Last updated: 13 August 2026

Covid-19

Additional conditions applicable to all bookings 
In light of our Health-Aware policy, and a wish to support everyone to play their part in reducing transmissible infections, the following applies to those students unable to attend due to Covid.

A Free Transfer Coupon (details below) will be issued to students if they are not be able to attend a Course* or Session** due to Covid. The following evidence is required before a Transfer is allowed;

  • If a student tests positive for Covid
    • Please email/text me: an NHS email or text confirming their positive test result
    • Please email me: a photo of your current Lateral Flow Test showing a positive result
  • If a student is required to self-isolate due to an imminent NHS procedure
    • Please email me: an NHS letter or email detailing the procedure date
  • Any other valid reason
    • Contact me to discuss. Every request will be considered on a case by case basis.
  • If a tutor or volunteer is impacted by Covid resulting in the Course* or Session** being cancelled, students will be able to benefit from the Options listed below.
    • Free Transfer Coupon (details below) 
    • Refund: For those students who require a refund, a 10% booking fee will be deducted from the Course fee to cover the non-refundable 3rd party booking fees.
    • Swapping: If students wish to ‘Swap your place’ on a Course or Session they MUST notify us of the person’s name, postal address, email, and telephone number before the Course or Session starts, or they may be refused a place.

Free Transfer Coupon details

  • These must be used within 12 months from date of issue.  The coupon enables students to re-book a new Course or Session with no additional cost, within a very generous time frame of about 18 months.
    • Transfer coupons will be offered on a case-by-case basis.

Course Refunds

  • Students are not automatically entitled to a refund of Course fees if they are unable to attend due to Covid (unless other ‘Refund T+C’s’ are met as outlined below)

General Terms + Conditions

FEES + PAYMENTS

  • Please book early to avoid disappointment.
  • Course Fees: Full payment for your Course* is required at the time of booking. 
  • Payment Options: 
    • PayPal, Stripe, or Klarna pay in 3, via the course page on our website
    • A Deposit option is available by email request. Details here>
    • Bank Transfer is available by email request

CANCELLATIONS, REFUNDS + TRANSFERS

Change of mind period:

  • Within 7 days of booking: If you change your mind within 7 days of booking, and if it is also more than 4 weeks before the Course start date, the following may be possible;
    • Cancellation + Refund:
      • Receive an immediate refund with no admin charges
      • A 5% booking fee will be deducted from the Course fee to cover the non-refundable 3rd party booking fees.
    • Transfer: Transfer to another Course with no admin charges, booking fees, or restrictions.

More than 4 weeks before your Course start date, but after 7 days of booking:

  • Cancellation + Refund:
    • Refund: A 35% admin charge will be deducted (includes booking fee).  The refund will be paid within about 3 working days.
  • Transfer:
    • Transfer your original booking to another Course.
    • You can transfer your original booking once with no admin charge.
      • Further transfers will each be subject to a 15% admin charge (capped at £30).
    • Transfers are via Store Credit being applied to your account, which you can use to rebook your Course.
  • Swap your place:
    • Give your place to another person – email to notify me of their name, email, postal address and mobile number
    • I must receive their details before the Course start date, otherwise they may be refused a place.
    • Swapped Course bookings are non refundable or transferable.

Please also read any section listed below specifically applicable to your purchase as these details may override the General T+C’s within this section;

Less than 4 weeks, but more than 7 days before your Course start date:

  • Cancellation + Refund:
    • Fully booked Courses:
      • Refunds only apply if I am able to re-sell your place.
      • A 35% admin charge will be deducted (includes booking fee), with the refund paid after the Course start date.
    • Not-fully booked Courses:
      • Refunds only apply if the Course remains above the minimum enrolment level (group size).
      • A 35% admin charge will be deducted (includes booking fee), with the refund paid after the Course start date.
  • Transfer:
    • Fully booked Courses:
      • Transfer your original booking to another Course, only if I am able to re-sell your place.
      • Transfers will be subject to a 15% admin charge (capped at £30).
      • Transfers are via Store Credit being applied to your account, which you can use to rebook your Course.
      • Further transfers will each be subject to an additional 15% admin charge (capped at £30).
    • Not-fully booked Courses:
      • Transfer your original booking to another Course, only if the Course remains above the minimum enrolment level (group size).
      • Transfers will be subject to a 15% admin charge (capped at £30).
      • Transfers are via Store Credit being applied to your account, which you can use to rebook your Course.
        • See ‘Transfer Notes’ section below for additional information
      • Further transfers will each be subject to an additional 15% admin charge (capped at £30).
  • Swap your place:
    • Give your place to another person – email to notify me of their name, email, postal address and mobile number.
      • I must receive their details before the Course start date, otherwise they may be refused a place.. 
      • Swapped Course bookings are non refundable or transferable from the booked date.

Please also read any section listed below specifically applicable to your purchase as these details may override the General T+C’s within this section;

Less than 7 days before your Course start date: 

  • Transfers are not allowed
  • Refunds are not allowed
  • Swap your place:
    • Give your place to another person – email to notify me of their name, email, postal address and mobile number.
      • I must receive their details before the Course start date, otherwise they may be refused a place. 
      • Swapped Course bookings are non refundable or transferable from the original booked Course date.

Please also read any section listed below specifically applicable to your purchase as these details may override the General T+C’s within this section;

Transfer Notes

  • Transfers are via Store Credit being applied to your account, which you can use to rebook your Course.
  • Admin fees or other charges will be deducted before Store Credit is applied to your account.
    • When rebooking your Course use the available Store Credit on your account, along with any top-up costs required to meet the value of the new Course, which may include price increases.
  • You can rebook the same Course on an alternative date or book a different Course of your choosing .
    • If you transfer to a Course costing less than the Store Credit amount you can use the difference toward the cost of another Course.
    • If you transfer to a more expensive Course you will need to make up the price difference at the time of booking.
  • If you wish to cancel your original Course booking and request a refund, after it has been transferred to a new date, I am unfortunately not able to offer you a refund unless the Course becomes fully booked, and I have been able to re-sell your place.
    • This will be subject to a 35% admin charge (includes booking fee), with the refund paid after the Course start date.  

Deposit Option

  • Deposit: 35% of the Course fee should be paid as your non-refundable deposit to secure your booking on the day you receive your Booking Confirmation email.
  • Balance: the balance payment must be paid in full not less than 4 weeks before the Course start date.
    • If you fail to make full payment by this date, your place will be cancelled.
    • Deposits are non-refundable.
  • Payment Schedule: it is your responsibility to keep up payments in accordance with the agreed payment schedule.
    • You must email the lead tutor to notify them of each payment 

Weekly Art Class

  • Less than 4 weeks, but more than 7 days before your Course date, 
    • Transfer your class date once for free. Further transfer of the original booking will each be subject to a 15% admin fee (capped at £30)
  • Less than 7 days, but more than 48 hours before your Course date
    • Transfers are allowed with a 15% admin fee (capped at £30)
    • Refunds are not allowed
  • Less than 48 hours before your Course date
    • Transfers are not allowed
    • Refunds are not allowed

Gift e-Vouchers

  • Purchasing your Course: The value of a Gift e-Voucher can be used as full or partial payment towards a Course/s.
    • If used as part payment towards a more expensive Course, the recipient will need to contribute the difference.
    • If used to purchase a Course of a lower cost, the difference can be used towards further purchases, either at the same time or at a later date until the Gift e-Voucher expires.
  • Course price increases: If the cost of a Course increases before the recipient has redeemed the Gift e-Voucher, they will need to contribute the difference.
  • Valid: Gift e-Vouchers are valid for a period of 12 months from the date of purchase. This gives the recipient the opportunity to book a Course over an 18-month period (aprox).
  • Expiry: Gift e-Vouchers will expire after 12 months from the date of purchase and no refunds will be offered after this date.
  • Cash value: Gift e-Vouchers cannot be redeemed for cash.
  • Purchaser Refunds:
    If you change your mind after purchasing a Gift e-Voucher, the following refunds may be possible, payable within about 3 working days;
    • Within 7 days of purchase
      • Receive an immediate refund with no admin charges.
      • A 5% booking fee will be deducted from the Gift e-Voucher value to cover the non-refundable 3rd party booking fees.
    • Within 6 months of the purchase date (but more than 7 days after purchase)
      • A 35% admin charge (includes booking fee), will be deducted. 
    • Between 7 – 10 months from the purchase date
      • A 40% admin charge (includes booking fee), will be deducted.
    • Between 11-12 months from the purchase date
      • A 50% admin charge (includes booking fee), will be deducted. 
    • After 12 months from purchase date
      • The Gift e-Voucher has no (£0) refund value
  • Recipient Refunds:
    • Recipients do not have the right to a refund of the Gift e-Voucher, Course/s or Sessions after booking.
  • Recipient Course Transfers:
    • See general T+C’s – ‘Transfer’ sections only
  • Recipient swap:
    • See general T+C’s – ‘Swap your place’ sections only

100% Refund offer

  • 100% refund refers to the Course or Session fee, less 10% to cover non-refundable 3rd party booking fees.
  • If you personally book and fully attend a Course or Session and feel let down in any of the following ways, I will offer you a full refund;
    • You have not been made to feel welcome by your tutor over the duration of the course.
    • You have repeatedly felt let down by your tutors teaching, 1:1 support, or guidance in learning new skills and techniques.

Email me within 7 days of completing your Course as refunds will not be considered after this time.

Corporate Art Workshops

Change of mind period

  • Within 7 days of booking: If you change your mind within 7 days of booking, and if it is also more than 4 weeks before your booked date, the following may be possible;
    • Cancellation:
      • Receive an immediate refund with no admin charges.
      • A 10% booking fee will be deducted from the fee to cover the non-refundable 3rd party booking fees.
      • Transfer: Transfer to another date, if mutually possible, with no admin charges, booking fees, or restrictions.

More than 4 weeks before your booked date

  • Cancellation:
    • Refund: A 45% admin charge will be deducted (includes booking fee).  
    • Any non refundable 3rd party fees, deposits, or costs (over and above the booking fee) paid out by Creative Art Courses will be deducted from the course fee.
    • The refund will be paid within about 5 working days.
  • Transfer:
    • Transfer your original booking to another date if mutually possible, within 12 months of the original date.
    • You can transfer your original booking only once.
      • Transfers will be subject to a 15% admin charge, payable before transfer is agreed. 

Less than 4 weeks before your booked date (but more than 7 days)

  • Cancellation:
    • Refund: A 55% admin charge will be deducted (includes booking fee).  
    • Any non refundable 3rd party fees, deposits, or costs (over and above the booking fee) paid out by Creative Art Courses will be deducted from the course fee.
    • The refund will be paid within about 5 working days.
  • Transfer:
    • Transfer your original booking to another date if mutually possible, within 12 months of the original date.
    • You can transfer your original booking only once.
      • Transfers will be subject to a 15% admin charge (capped at £30), payable before transfer is agreed. 
  • Staff Rewards:
    • Use the value of your booking to offer individual staff members a Course as a reward
      • A 15% admin charge will apply to this option (capped at £30)
      • The value of your booking, less the 15% admin fee, will be applied to your account as Store Credit.
      • Use the Store Credit to book your staff on their individual choices from any of our Courses
        • Each Course must be booked as an individual transaction via the Course pages on our website.
      • Valid within 12 months from date of original purchase

7 days or less before your booked date

  • No refunds will be given, or transfers allowed.

Art Groups + Private Tuition

Art Group (AVA), Life Drawing Group (LDA), Private Tuition only

MORE THAN 48 HOURS BEFORE THE COURSE DATE

  • Cancellation:
    • Receive an immediate refund.
      • A 15% admin fee will be deducted from the Course fee to cover the non-refundable 3rd party booking fees and admin time.
    • Transfer:
      • Transfer to another Course with no admin charges or booking fees.
      • You can transfer your original booking only once. If you are still unable to attend your booking will be forfeited.
    • Swap your place:
      • Give your place to another person – email to notify me of their name, address and mobile number.
        • I must receive their details before the Course start date, otherwise they may be refused a place on the Session.   

LESS THAN 48 HOURS BEFORE THE COURSE DATE

  • No Refunds or Transfers allowed
  • Swap your place:
    • Give your place to another person – email to notify me of their name, address and mobile number.
      • We must receive their details before the Course start date, otherwise they may be refused a place on the Course.   

MEDICAL CONDITIONS

If you live with a long-term medical condition that may result in your not being able to attend your course, we will do our best to make special considerations, on a case by case basis, with regards your Refunds and Transfer options. We will only consider this if;

  • You email us a signed and currently dated Doctors certificate explaining why your condition may result in an unexpected non-attendance.
  • We receive this email more than 4 weeks prior to your course start date, or on the same day as your booking.

ACCESSABILITY

  • Unfortunately Hope Mill is not accessible to wheelchair users.
  • Students should be physically able to climb/descend 5 flights of stairs in the event of the lift not working (an occasional event).
  • To ensure your attendance is made as easy and comfortable as possible please let us know your requirements before booking.

GENRAL COURSE INFORMATION

Cancellations:

  • Enrolment levels:
    • Managing the group size of every Course is important in maintaining a high quality learning experience for students and ensuring courses remain financially viable.
      • Please check the Course pages for details.
    • Courses may be cancelled if bookings do not reach the stated minimum number of enrolments (group size).
    • If this is the case we will offer you an alternative date to suit you, or happily refund you in full.
    • If you inadvertently book on a Course that is fully booked we will offer you an alternative date to suit you, or happily refund you in full.
  • Tutor illness:
    • In the unlikely event that a Course is cancelled due to a tutor’s personal circumstances stopping them from being able to teach, we will offer you an alternative date to suit you, or happily refund you in full.

Other costs:

  • We are unable to offer any refunds for any losses that may be incurred by yourself (such as travel or accommodation expenses, etc.) in the event that a Course is cancelled, or you opt to select to transfer to an alternative date.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

Course content:

Tutors reserve the right to change Course content without notifying students. This is allowed to enable tutors to continually improve their teaching.

BEHAVIOUR

The Behaviour Policy aims;

  • To promote creativity and a nurturing studio environment
  • To support effective teaching and learning
  • To foster mutual respect amongst all studio users
  • To offer consistency of expectations and consequences
  • To challenge poor and unacceptable behaviour
  • To create a safe and creative studio environment for all studio users
  • To provide clarity of behaviour expectations for all studio users including tutors, students, volunteers, contractors, and group members.

All studio users agree to ensure their behaviour falls within the Policy guidelines available HERE.

PERSONAL INFORMATION + PRIVACY POLICY

Full details are available in the Privacy Policy, available HERE.

Personal photography + Video

  • Personal photographs and video taken in the Creative Art Courses studio may only be used for personal reasons.
  • Photographs containing other students or studio users (life models, visitors, etc)  may only be taken with their express permission, and with the consent of Creative Art Courses..
    • Photographs may not be used for any commercial endeavours.
    • Photographs must not be shared on any social media platforms unless you have been granted permission by any person featured in the photos, and have the consent of Creative Art Courses.

OTHER INFORMATION

  • DBS Certificate:
    • Originally called a CRB certificate
    • All tutors hold a valid enhanced ‘Disclosure and Barring Service’ certificate.
  • Public Liability Insurance:
    • All tutors hold valid Public Liability insurance to the value of £5 million GBP.

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Course* Refers to all classes, workshops, sessions or courses.

THANK YOU FOR BOOKING WITH CREATIVE ART COURSES.
YOUR SUPPORT IS APPRECIATED.