Terms + Conditions | Creative Art Courses

Terms + Conditions 2018

(valid from 1st January 2018)

FEES + PAYMENTS

  • Full payment is required at the time of booking, unless a ‘deposit option’ is available, and will secure your place on your Course*.
    Please book early to avoid disappointment.
  • For those courses with a ‘deposit option’, the balance must be paid in full by the date indicated on the PayPal invoice/email that you receive after paying the deposit, but not less than 3 weeks before the start date.
    • It is your responsibility to keep up payments.  
    • If you fail to make full payment by this date, your place will be cancelled.  
    • Deposits are non-refundable.
  • All Courses must be fully paid for prior to the start date.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

STUDENT CANCELLATIONS, REFUNDS + TRANSFERS

Within 14 days of booking (change of mind period):

  • Cancellation: If you change your mind and wish to cancel within 14 days of booking, and if this is also more than 3 weeks before the Course date
    • I will happily offer you a full refund

More than 3 weeks before:

  • Cancellation: If you wish to cancel your booking of a Course
    • I will offer you a refund less a 35% fee, paid within about 3 working days.
    • If you can wait for the money to be refunded to you after the start date the following may be possible;
      • if the Course becomes fully booked, with someone else able to take your place, I will deduct a 15% admin charge instead, however,
      • if not fully booked the 35% fee will still apply.
  • Transfer: If you wish to transfer your booking of a Course
    • I will happily allow you to transfer your booking to another Course at no additional cost.
    • You can transfer your original booking once only.  

Less than 3 weeks before:

  • Cancellation: If you wish to cancel your booking of a Course
    • I am unfortunately not able to offer you a refund unless the Course becomes fully booked, with someone else able to take your place.  
    • This will be subject to a 15% admin charge and I will repay you after the start date.
  • Transfer: If you wish to transfer your booking of a Course
    • I will allow you to make the transfer only so long as the Course does not fall below the course minimum booking levels, enabling the course to go ahead as planned.
      • A fee of 15% will be charged for the transfer.
    • I will be happy for you to hand your booking to another person – just email to notify me of their name and mobile number.
    • You can transfer your original booking once only.  
    • Transfer Notes
      • If you transfer to a Course costing less than the original fee you can use the difference toward the cost of another Course booked at the same time of the transfer; or lose the difference. 
      • If you transfer to a more expensive course your original Course fee will act as a deposit for the new Course
        • see ‘deposit options’ within the Fees and Payments section above.
      • If you wish to cancel your booking of a Course that you have transferred to, I am unfortunately not able to offer you a refund unless the Course becomes fully booked, with someone else able to take your place.
        • this will be subject to a 15% admin charge and I will repay you after the start date.

Non attendance:

  • No refunds will be given for non attendance on the day of a Course.

 

MEDICAL CONDITIONS

  • Medical conditions resulting in non attendance;
    • If you live with a long-term medical condition you can qualify for special conditions relating to Refunds and Transfers. Please email me a signed and currently dated Doctors certificate explaining why your condition may result in an unexpected non-attendance, not less than 3 weeks prior to your course start date.
  • More than 3 weeks before
    • Refunds and Transfers follow the above rules
  • Less than 3 weeks before + Non attendance
    • Refund: I can offer you a refund if the course bookings do not fall below the Course minimum booking levels enabling the course to go ahead as planned.
      • This will be subject to a 15% admin charge and I will repay you after the start date.
    • Transfer: I will allow you to make the transfer only so long as the Course does not fall below the course minimum booking levels, enabling the course to go ahead as planned.
      • A fee of 15% will be charged for the transfer.
      • I will be happy for you to hand your booking to another person – just email to notify me of their name and mobile number.
      • You can transfer your original booking once only.  
      • If you are unable to attend a Course that you have transferred to, I am unfortunately not able to offer you a refund unless the Course reaches its minimum booking levels enabling the course to go ahead as planned.
        • this will be subject to a 15% admin charge and I will repay you after the start date.

COURSE INFORMATION
Cancellations:

  • Enrolment levels: Courses may not run with less than the stated minimum number of enrolments.  If this is the case, the Course may be cancelled and I will offer you an alternative date to suit you, or happily refund you in full.
  • Tutor illness: In the unlikely event that a Course is cancelled due to a tutor’s personal circumstances stopping them from being able to teach, I will offer you an alternative date to suit you, or happily refund you in full.

Other costs:

  • I am unable to offer any refunds for any losses that may be incurred by yourself (such as travel or accommodation expenses, etc.) in the event that a Course is cancelled or you opt to select to transfer to an alternative date.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

Enrolment levels:

  • All Courses have a minimum and maximum number of enrolments.  Please check the Course  pages for details.
  • Courses may be cancelled if bookings do not reach the stated minimum number of enrolments.  If this is the case I will offer you an alternative date to suit you, or happily refund you in full.
  • If you inadvertently book on a Course that is fully booked I will offer you an alternative date to suit you, or happily refund you in full.

Course content:

  • Tutors reserve the right to change course content without notifying students.  This is allowed to enable tutors to continually improve their teaching.

CASHback Offers:

  • Pay the full course fees.
  • Quote your voucher code when completing your Registration Form on the ‘successful payment’ page following your PayPal payment.
  • Ensure you use your code within the time period stated, otherwise it will be invalid.
  • CASHback discount will be refunded to you via PayPal within 3-5 days after payment and your Registration form have been received.
  • CASHback vouchers cannot be redeemed in conjunction with any other offer.

Gift Vouchers

  • Not currently available

BEHAVIOUR
Conduct

  • Student: If your tutor considers a students behaviour on a Course to be unacceptable, they reserve the right to ask the student to leave the Course immediately.  All students are expected to conduct themselves in a reasonable manner, with politeness and respect, and in accordance with our Student Behaviour Policy. Full details can be read here.
  • Tutor: If a student considers a tutor to have behaved unreasonably the student must contact Creative Art Courses’s Lead Tutor, Brian Raymond, within 24 hours, or with good reason within no more than 5 days after the event.  The issue will be considered within the parameters of both the Student and Tutor + Contractor Behaviour Policies.

PERSONAL INFORMATION

Full details are available in the Privacy Policy. In summary;

  • Your personal information will be held securely, and not be passed on to third parties for any reason, unless I am legally obliged.  
  • Your personal information will only be used to administer Creative Art Courses.
  • You will always be given a choice to opt in or out of registering to;
  1. receive future Course information.
  2. receive Creative Art Courses Newsletters.
  3. allow me to use your image (photo or video) and comments/feedback on Creative Art Courses website and other publications.

 

DISABILITY ACCESS
Unfortunately Hope Mill is not fully accessible to wheelchair users.  
To ensure your attendance is made as easy and comfortable as possible please let me know your requirements before booking.

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Other information

  • DBS Certificate:
  • Originally called a CRB certificate
  • All tutors hold a valid enhanced ‘Disclosure and Barring Service’ certificate.
  • Public Liability Insurance:
    • All tutors hold valid Public Liability insurance to the value of £5 million GBP.

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Course* Refers to all courses, classes, workshops or creative sessions

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Thank you for booking with Creative Art Courses.  
Your support is appreciated.