Terms + Conditions | Creative Art Courses

T+C’s 2017: For those people who booked a course in 2017 or before

Terms + Conditions 2018

(valid from 1st January 2018)

Fees and Payments

  • Full payment is required at the time of booking, unless a ‘deposit option’ is available, and will secure your place on your Course, Workshop or Class.
    Please book early to avoid disappointment.
  • For those courses with a ‘deposit option’, the balance must be paid in full by the date indicated on the PayPal invoice/email that you receive after paying the deposit, but not less than 3 weeks before the start date.
    • It is your responsibility to keep up payments.  
    • If you fail to make full payment by this date, your place will be cancelled.  
    • Deposits are non-refundable.
  • All Courses, Workshops and Classes must be fully paid for prior to the start date.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

Refunds:

  • More than 3 weeks: If you wish to cancel your booking of a Course, Workshop or Class more than 3 weeks before the start date;
    • I will offer you a refund less a 35% fee, paid within about 3 working days.
    • If you can wait for the money to be refunded to you till after the start date the following may be possible;
      • if the Course, Workshop or Class becomes fully booked, with someone else able to take your place, I will deduct a 15% admin charge instead, however,
      • if not fully booked the 35% fee will still apply.
  • Less than 3 weeks: If you wish to cancel your booking of a Course, Workshop or Class less than 3 weeks before the start date;
    •  I am unfortunately not able to offer you a refund unless the Course, Workshop or Class becomes fully booked, with someone else able to take your place.  This will be subject to a 15% admin charge and I will repay you after the start date.

Transfers:

  • You can transfer your original booking once only.  
  • More than 3 weeks: If you wish to transfer your booking of a Course, Workshop or Class more than 3 weeks before the start date;
    • I will happily allow you to transfer your booking, at no additional cost, to another course, class or workshop.
  • Less than 3 weeks: If you wish to transfer your booking of a Course, Workshop or Class less than 3 weeks before the start date;
    • A fee of 15% will be charged for the transfer (for those booking after 4 February 2018)
    • I will allow you to make the transfer only so long as the course does not fall below the course minimum booking levels, enabling the course to go ahead as planned
    • I will be happy for you to hand your booking to another person – just email to notify me of their name and mobile number.
  • If you transfer to a course, class or workshop costing less than the original fee you can use the difference toward the cost of another course, workshop or class booked at the same time of the transfer; or lose the difference. 
  • If you transfer to a more expensive course your original course fee will act as a deposit for the new course (see ‘deposit options’ within the Fees and Payments section above).
  • If you wish to cancel your booking of a Course, Class or Workshop that you have transferred to, I am unfortunately not able to offer you a refund unless the Course, Workshop or Class becomes fully booked, with someone else able to take your place.  This will be subject to a 15% admin charge and I will repay you after the start date.

Non attendance:

  • No refunds will be given for non attendance on the day of the course, class or workshop.

Medical conditions:

  • Medical conditions resulting in non attendance;
    To qualify please ensure you email me a signed Doctors letter or hospital appointment letter, not less than 3 weeks prior to your course start date notifying me of a known medical condition that may unexpectedly result in non attendance.
    • I will offer you an immediate refund (less a 35% fee), or
    • a transfer to another course, class or workshop will be allowed
      • I will deduct a 15% admin charge.
      • You will be allowed 1 transfer opportunity.  
    • I will also be happy for you to hand your booking to another person – just email to notify me of their name and mobile number.
    • If you are unable to attend the course, class or workshop you have transferred to, the conditions set out under ‘Transfers’ will apply.

Cancellations:

  • Courses, Workshops and Classes will not run with less than the stated minimum number of enrolments. If this is the case I will offer you an alternative date to suit you, or happily refund you in full.
  • In the unlikely event that a Course, Workshop or Class is cancelled due to a tutor’s personal circumstances stopping them from being able to teach, I will offer you an alternative date to suit you, or happily refund you in full.

Other costs:

  • I am unable to offer any refunds for any losses that may be incurred by yourself (such as travel or accommodation expenses, etc.) in the event that a Course, Workshop or Class is cancelled or you opt to select to transfer to an alternative date.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

Course, Workshop and Class Information:

  • All Courses, Workshops and classes have a strict minimum and maximum number of enrolments.  Please check the Course, Workshop and Class pages for details.
  • Courses, Workshops and Classes will not run with less than the stated minimum number of enrolments.  If this is the case I will offer you an alternative date to suit you, or happily refund you in full.
  • If you inadvertently book on a Course, Workshop or Class that is fully booked I will offer you an alternative date to suit you, or happily refund you in full..

CASHback Offers:

  • Pay the full course fees.
  • Quote your voucher code when completing your Registration form on the ‘successful payment’ page following your PayPal payment.
  • Ensure you use your code within the time period stated, otherwise it will be invalid.
  • CASHback discount will be refunded to you via PayPal within 3-5 days after payment and your Registration form have been received.
  • CASHback vouchers cannot be redeemed in conjunction with any other offer.

Gift Vouchers

  • Not currently available

Personal Information:

Your personal information will be held securely, and not be passed on to third parties for any reason.  Your personal information will only be used to administer Creative Art Courses. You will always be given a choice to opt in or out of

  1. registering to receive future Course, Workshop, Class or Event information.
  2. registering to receive Creative Art Courses Newsletters.
  3. allowing me to use your image (photo or video) and comments/feedback on Creative Art Courses website and other publications.

Disability Access:
Unfortunately Hope Mill is not fully accessible to wheelchair users.  
To ensure your attendance is made as easy as possible please let me know your requirements before booking.

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Other information

  • DBS Certificate:
  • Originally called a CRB certificate
  • All tutors hold a valid enhanced ‘Disclosure and Barring Service’ certificate.
  • Public Liability Insurance:
    • All tutors hold valid Public Liability insurance to the value of £5 million GBP.

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Thank you for booking with Creative Art Courses.  
Your support is appreciated.