Terms + Conditions | Creative Art Courses

T+C’s valid for those booking between Jan 2018 – 24 August 2019: CLICK HERE

Terms + Conditions

Valid from 25th August 2019

FEES + PAYMENTS

  • Full payment for your Course* is required at the time of booking, unless a ‘deposit option’ is available.
  • Please book early to avoid disappointment.
  • Deposit option: The balance must be paid in full not less than 4 weeks before the Course start date.
    • It is your responsibility to keep up payments.
      • If you fail to make full payment by this date, your place will be cancelled.
      • Deposits are non-refundable.
  • Save option: Discounted Course prices indicated by the words ‘SAVE’ do not allow any Refunds or Transfers.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

STUDENT CANCELLATIONS, REFUNDS + TRANSFERS

Change of mind period:

  • Within 7 days of booking: If you change your mind within 7 days of booking, and if it is also more than 3 weeks before the Course date, the following may be possible;
    • Cancellation: Receive an immediate full refund with no admin charges.
    • Transfer: Transfer to another Course with no admin charges, or restrictions.

More than 3 weeks before your course start date, but after 7 days of booking:

  • Cancellation:
    • Immediate refund less a 35% admin charge, paid within about 3 working days.
    • Delay your refund till after the Course start date, the following may be possible;
      • Fully booked courses: If someone else can take your place, I will deduct a 15% admin charge instead, however,
      • Not fully booked courses: The 35% admin charge will still apply.
  • Transfer:
    • You can transfer your original booking only once with no admin charge.
      • Further transfers will be charged a 15% admin charge
  • Swap your place:
    • Give your place to another person – email to notify me of their name and mobile number.

Less than 3 weeks before your course start date:

  • Cancellation:
    • Refunds only apply if the Course becomes fully booked, with someone else able to take your place.
      • A 15% admin charge will be deducted, and I will repay you after the start date.
  • Transfer:
    • Transfer your original booking to another course, only if the Course remains above the minimum enrolment levels.
      • A 15% admin charge will be deducted.
    • You can transfer your original booking only once, after which no transfers are allowed.
  • Swap your place:
    • Give your place to another person – email to notify me of their name and mobile number.

Less than 1 week before your Course start date:

  • Cancellation:
    • Refunds only apply if the Course becomes fully booked, with someone else able to take your place.
      • A 15% admin charge will be deducted, and I will repay you after the start date.
  • Transfer:
    • Fully booked courses:
      • Transfer your original booking to another Course, only if I can find someone else to take your place.
      • A fee of 15% will be charged for the transfer.
    • Not-fully booked courses:
      • Transfer your original booking to another Course, only if the Course remains above the minimum enrolment levels.
      • A fee of 15% will be deducted.
    • You can transfer your original booking only once, after which no transfers are allowed.
  • Swap your place:
    • Give your place to another person – email to notify me of their name and mobile number.

On the day of your Course:

  • Non-attendance: No refunds will be given, or transfers allowed.

Transfer Notes

  • If you transfer to a Course costing less than the original fee you can use the difference toward the cost of another Course booked at the same time of the transfer; or lose the difference.
  • If you transfer to a more expensive course your original Course fee will act as a deposit for the new Course
    • see ‘deposit options’ within the Fees and Payments section above.
  • If you wish to cancel your booking of a Course that you have transferred to, I am unfortunately not able to offer you a refund unless the Course becomes fully booked, with someone else able to take your place.
    • this will be subject to a 15% admin charge and I will repay you after the start date.

MEDICAL CONDITIONS

If you live with a long-term medical condition that may result in your not being able to attend your course, I will do my best to make special considerations, on a case by case basis, with regards your Refunds and Transfer options. I will only consider this if;

  • You email me a signed and currently dated Doctors certificate explaining why your condition may result in an unexpected non-attendance.
  • I receive this email more than 3 weeks prior to your course start date, or on the same day as your booking.

COURSE INFORMATION

Cancellations:

  • Enrolment levels: Courses may not run with less than the stated minimum number of enrolments. If this is the case, the Course may be cancelled and I will offer you an alternative date to suit you, or happily refund you in full.
  • Tutor illness: In the unlikely event that a Course is cancelled due to a tutor’s personal circumstances stopping them from being able to teach, I will offer you an alternative date to suit you, or happily refund you in full.

Other costs:

  • I am unable to offer any refunds for any losses that may be incurred by yourself (such as travel or accommodation expenses, etc.) in the event that a Course is cancelled, or you opt to select to transfer to an alternative date.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

Enrolment levels:

  • All Courses have a minimum and maximum number of enrolments. Please check the Course pages for details.
  • Courses may be cancelled if bookings do not reach the stated minimum number of enrolments. If this is the case I will offer you an alternative date to suit you, or happily refund you in full.
  • If you inadvertently book on a Course that is fully booked I will offer you an alternative date to suit you, or happily refund you in full.

Course content:

Tutors reserve the right to change course content without notifying students. This is allowed to enable tutors to continually improve their teaching.

CASHback Offers:

  • Pay the full course fees via PayPal
    • Quote your voucher code when completing your Registration Form on the ‘successful payment’ page following your PayPal payment.
    • Ensure you use your code within the time period stated, otherwise it will be invalid.
    • CASHback discount will be refunded to you via PayPal within 3-5 days after payment and your Registration form have been received.
    • CASHback vouchers cannot be redeemed in conjunction with any other offer.

Gift Vouchers: Not currently available

BEHAVIOUR

The Behaviour Policy aims;

  • To promote creativity and a nurturing studio environment
  • To support effective teaching and learning
  • To foster mutual respect amongst all studio users
  • To offer consistency of expectations and consequences
  • To challenge poor and unacceptable behaviour
  • To create a safe and creative studio environment for all studio users
  • To provide clarity of behaviour expectations for tutors, volunteers, contractors and students

All studio users agree to ensure their behaviour falls within the Policy guidelines available HERE.

PERSONAL INFORMATION

Full details are available in the Privacy Policy, available HERE.

In summary;

  • Your personal information will be held securely, and not be passed on to third parties for any reason, unless I am legally obliged.
  • Your personal information will only be used to administer Creative Art Courses.
  • You will always be given a choice to opt in or out of registering to;
    1. receive future Course information.
    2. receive Creative Art Courses Newsletters.
    3. allow me to use your image (photo or video) and comments/feedback on Creative Art Courses website and other publications.

DISABILITY ACCESS

  • Unfortunately Hope Mill is not fully accessible to wheelchair users.
  • To ensure your attendance is made as easy and comfortable as possible please let me know your requirements before booking.
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Other information

  • DBS Certificate:
    • Originally called a CRB certificate
    • All tutors hold a valid enhanced ‘Disclosure and Barring Service’ certificate.
  • Public Liability Insurance:
    • All tutors hold valid Public Liability insurance to the value of £5 million GBP.

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Course* Refers to all courses, classes, workshops or creative sessions

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Thank you for booking with Creative Art Courses.
Your support is appreciated.