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Face-to-face classes start from 19th April

Terms + Conditions | Creative Art Courses

Courses, classes, workshops and creative sessions

Life drawing group (CLDM): click here for separate T+C’s >

Update notes – hover here

Covid-19

  • If a Course* is cancelled or a student is unable to attend a Course due to Covid-19, students will have the following options.
    • Free Transfer Code: These  must be used within 12 months from date of issue.  The code enables students to re-book a new Course with no additional cost, within a very generous time frame of about 18 months.
      • The time limit on the use of the Transfer Code may be extended if Covid-19 continues to impact on students attending the course of their choice.
      • Transfer codes will be offered on a case-by-case basis.
    • Refund:  For those students who require a refund, a 10% admin fee will be deducted to cover costs already paid out to process your booking that cannot be reclaimed by Creative Art Courses.

STUDENT FEES + PAYMENTS

  • Full payment for your Course* is required at the time of booking, unless a ‘deposit option’ is available.
  • Please book early to avoid disappointment.
  • Deposit option: The balance must be paid in full not less than 4 weeks before the Course start date.
    • It is your responsibility to keep up payments.
      • If you fail to make full payment by this date, your place will be cancelled.
      • Deposits are non-refundable.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

STUDENT CANCELLATIONS, REFUNDS + TRANSFERS

Change of mind period:

  • Within 7 days of booking: If you change your mind within 7 days of booking, and if it is also more than 3 weeks before the Course date, the following may be possible;
    • Cancellation: 
      • Receive an immediate refund with no admin charges.
        • PayPal fees will be deducted from the Course fee, as these are non refundable in line with PayPal’s own T+C’s
      • Transfer: Transfer to another Course with no admin charges, fees, or restrictions.

More than 3 weeks before your course start date, but after 7 days of booking:

  • Cancellation:
    • Immediate refund: a 35% admin charge will be deducted.  The refund will be paid within about 3 working days.
    • Delayed refund: if you can wait till after the Course start date, the following may be possible;
      • Fully booked courses: If someone else can take your place, a 15% admin charge will be deducted instead, however,
      • Not fully booked courses: The 35% admin charge will still apply.
  • Transfer:
    • You can transfer your original booking only once with no admin charge.
      • Further transfers will be subject to a 15% admin charge, which must be paid before the transfer is completed.
      • See ‘Transfer Notes’ section below for additional information
  • Swap your place:
    • Give your place to another person – email to notify me of their name and mobile number
      • I must receive their details before the Course start date, otherwise they may be refused a place on the Course.

Less than 3 weeks before your course start date:

  • Cancellation:
    • Refunds only apply if the Course becomes fully booked, with someone else able to take your place.
      • A 15% admin charge will be deducted, with the refund paid after the Course start date.
  • Transfer:
    • Transfer your original booking to another course, only if the Course remains above the minimum enrolment levels.
      • A 15% admin charge will be charged, which must be paid before the transfer is completed.
    • You can transfer your original booking only once, after which no transfers are allowed. 
    • See ‘Transfer Notes’ section below for additional information  
  • Swap your place:
    • Give your place to another person – email to notify me of their name and mobile number.
      • I must receive their details before the Course start date, otherwise they may be refused a place on the Course.   

Less than 1 week before your Course start date:

  • Cancellation:
    • Refunds only apply if the Course becomes fully booked, with someone else able to take your place.
      • A 15% admin charge will be deducted, with the refund paid after the Course start date.
  • Transfer:
    • Fully booked courses:
      • Transfer your original booking to another Course, only if someone else is able to take your place.
      • A fee of 15% will be charged, which must be paid before the transfer is completed.
    • Not-fully booked courses:
      • Transfer your original booking to another Course, only if the Course remains above the minimum enrolment levels.
      • A fee of 15% will be deducted, which must be paid before the transfer is completed.
    • You can transfer your original booking only once, after which no transfers are allowed.
    •   See ‘Transfer Notes’ section below for additional information  
  • Swap your place:
    • Give your place to another person – email to notify me of their name and mobile number.
      •   I must receive their details before the course start date, otherwise they may be refused a place on the Course.   

On the day of your Course:

  • Non-attendance: No refunds will be given, or transfers allowed.

Transfer Notes

  • If you transfer to a Course costing less than the original fee you can use the difference toward the cost of another Course booked at the same time of the transfer; or lose the difference.
  • If you transfer to a more expensive course your original Course fee will act as a deposit for the new Course
    • see ‘deposit options’ within the Fees and Payments section above.
  • If you wish to cancel your original Course booking, after it has been transferred to a new date, I am unfortunately not able to offer you a refund unless the Course becomes fully booked, with someone else able to take your place.
    • this will be subject to a 15% admin charge, with the refund paid after the Course start date.  

MEDICAL CONDITIONS

If you live with a long-term medical condition that may result in your not being able to attend your course, I will do my best to make special considerations, on a case by case basis, with regards your Refunds and Transfer options. I will only consider this if;

  • You email me a signed and currently dated Doctors certificate explaining why your condition may result in an unexpected non-attendance.
  • I receive this email more than 3 weeks prior to your course start date, or on the same day as your booking.

COURSE INFORMATION

Cancellations:

  • Enrolment levels: Courses may not run with less than the stated minimum number of enrolments. If this is the case, the Course may be cancelled and I will offer you an alternative date to suit you, or happily refund you in full.
  • Tutor illness: In the unlikely event that a Course is cancelled due to a tutor’s personal circumstances stopping them from being able to teach, I will offer you an alternative date to suit you, or happily refund you in full.

Other costs:

  • I am unable to offer any refunds for any losses that may be incurred by yourself (such as travel or accommodation expenses, etc.) in the event that a Course is cancelled, or you opt to select to transfer to an alternative date.
  • It is good practice to buy travel insurance, at the time of booking, to cover you in case of unexpected illness, Jury service, family bereavement, etc.

Enrolment levels:

  • All Courses have a minimum and maximum number of enrolments. Please check the Course pages for details.
  • Courses may be cancelled if bookings do not reach the stated minimum number of enrolments. If this is the case I will offer you an alternative date to suit you, or happily refund you in full.
  • If you inadvertently book on a Course that is fully booked I will offer you an alternative date to suit you, or happily refund you in full.

Course content:

Tutors reserve the right to change course content without notifying students. This is allowed to enable tutors to continually improve their teaching.

Gift Vouchers: Not currently available

BEHAVIOUR

The Behaviour Policy aims;

  • To promote creativity and a nurturing studio environment
  • To support effective teaching and learning
  • To foster mutual respect amongst all studio users
  • To offer consistency of expectations and consequences
  • To challenge poor and unacceptable behaviour
  • To create a safe and creative studio environment for all studio users
  • To provide clarity of behaviour expectations for tutors, volunteers, contractors and students

All studio users agree to ensure their behaviour falls within the Policy guidelines available HERE.

PERSONAL INFORMATION

Full details are available in the Privacy Policy, available HERE.

In summary;

  • Your personal information will be held securely, and not be passed on to third parties for any reason, unless I am legally obliged.
  • Your personal information will only be used to administer Creative Art Courses.
  • You will always be given a choice to opt in or out of registering to;
    1. receive future Course information.
    2. receive Creative Art Courses Newsletters.
    3. allow me to use your image (photo or video) and comments/feedback on Creative Art Courses website and other publications.

DISABILITY ACCESS

  • Unfortunately Hope Mill is not fully accessible to wheelchair users.
  • To ensure your attendance is made as easy and comfortable as possible please let me know your requirements before booking.

OTHER INFORMATION

  • DBS Certificate:
    • Originally called a CRB certificate
    • All tutors hold a valid enhanced ‘Disclosure and Barring Service’ certificate.
  • Public Liability Insurance:
    • All tutors hold valid Public Liability insurance to the value of £5 million GBP.

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Course* Refers to all courses, classes, workshops, and creative sessions.

THANK YOU FOR BOOKING WITH CREATIVE ART COURSES.
YOUR SUPPORT IS APPRECIATED.

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